Billing Terms & Conditions

Last Updated: 4/28/2026

Welcome to Casa Serelle. These Billing Terms & Conditions outline the payment terms, billing practices, and transaction policies governing purchases made through our website.

1. Pricing, Currency & Fees

All prices displayed on casaserelle.com are listed in United States Dollars (USD) unless otherwise stated.

• Prices are subject to change without prior notice.
• Applicable taxes and shipping charges are calculated and displayed at checkout before payment is finalized.
• International customers are responsible for any customs duties, import taxes, or additional fees required by their country.

2. Accepted Payment Methods

For a secure and convenient shopping experience, Casa Serelle accepts the following payment methods:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay
• Google Pay
• Afterpay (where available)
• Bank transfers for approved bulk orders (please contact us directly for arrangements)

Full payment is required at the time of purchase.

3. Payment Authorization & Order Processing

All orders are subject to successful payment authorization.

• Orders will not be processed or shipped until payment has been received in full.
• If a payment is declined, incomplete, or unable to be authorized, the order may be delayed or canceled.
• By placing an order, you confirm you are authorized to use the selected payment method.

4. Secure Transactions

Your security is important to us.

Casa Serelle uses encrypted payment processing and trusted third-party payment gateways to help protect your personal and payment information.

• We use SSL technology for secure transactions.
• Casa Serelle does not store or have direct access to your full credit card information.
• Payment details are handled securely through authorized payment providers.

5. Fraud Prevention & Order Review

To protect our customers and business, we reserve the right to review, hold, refuse, or cancel any order suspected of fraud, unauthorized activity, or abuse.

Additional verification may be requested for certain orders, particularly high-value or flagged transactions.

6. Refunds, Billing Issues & Chargebacks

Refunds are issued in accordance with our Refund & Return Policy.

If you experience a billing concern or believe there is an error with your order, please contact us at info@casaserelle.com before initiating a chargeback so we may help resolve the matter promptly.

Please note:

• Unauthorized or fraudulent chargebacks may be investigated and disputed.
• Abuse of the chargeback process may result in restricted purchasing privileges.

7. Changes to These Terms

Casa Serelle reserves the right to modify these Billing Terms & Conditions at any time.

Any updates will be reflected on this page with a revised Last Updated date. Continued use of our website after changes are posted constitutes acceptance of those changes.

8. Contact Information

For billing questions or payment-related support, please contact us:

Casa Serelle
39116 Fremont Hub #1047
Fremont, CA 94538
United States

Email: info@casaserelle.com
Phone: +1 (341) 225-2810

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM (PST)

Response Time
We do our best to respond to all email inquiries within 1–2 business days.