Frequently Asked Questions

Welcome to Casa Serelle!! We’re so glad you’re here. Below are answers to some of our most common questions to make your shopping experience feel seamless and stress-free. If you need anything else, our support team is always happy to help.

Orders & Shipping

How long will it take to receive my order?

Our estimated delivery timeline is:

• Order Processing: 1–2 business days
• Transit Time: 6–8 business days
• Estimated Delivery: 7–10 business days

For more details, please visit our Shipping Policy.

Do you offer free shipping?

Yes — we offer free shipping on all orders within our shipping regions.

Additional details can be found in our Shipping Policy.

Do you ship internationally?

At this time, we currently ship within the United States only.

How can I track my order?

Once your order ships, you’ll receive tracking information via email so you can follow your package every step of the way.

You may also use our Track Order page.

Orders, Changes & Cancellations

Can I cancel an order after placing it?

Yes — we offer a 24-hour cancellation window.

If you need to cancel or modify your order, please email us as soon as possible at info@casaserelle.com and we’ll do our best to help.

Can I place bulk orders?

Yes, we may accommodate bulk or specialty orders depending on availability.

Please contact us directly for pricing and details.

Returns, Refunds & Product Support

What is your return policy?

We offer a straightforward return process designed to make things easy.

Please review our Return Policy for full details and eligibility requirements.

What if my item arrives damaged or defective?

If your order arrives damaged or defective, please contact us within 30 days of delivery and we’ll gladly help arrange a replacement at no additional cost.

How long do refunds take?

Once your return is received and inspected, refunds are issued to your original payment method.

Please allow up to 7 business days, depending on your payment provider.

Do your products include a warranty or guarantee?

Yes — we offer a 30-day product warranty for qualifying purchases.

Please see our Return Policy for complete terms.

Can I exchange an item?

Exchange instructions are outlined in our Return Policy.

About Casa Serelle

Where is Casa Serelle located?

Casa Serelle is a U.S.-based online store offering a curated collection of thoughtfully selected home and lifestyle pieces.

Do you have a physical storefront?

At this time, we are online only, which allows us to offer a carefully curated selection and competitive pricing.

Payments & Security

What payment methods do you accept?

We accept major payment methods including:

• Visa, Mastercard, American Express
• PayPal
• Apple Pay
• Google Pay
• Afterpay (where available)

How do you protect against fraud?

To protect our customers, certain orders may be reviewed or placed on hold if suspicious or unauthorized activity is detected.

Additional verification may be requested for some transactions.

If you experience a billing issue, please contact us first so we can assist.

Contact Us

Still have a question? We’d love to help.

Casa Serelle
39116 Fremont Hub #1047
Fremont, CA 94538
United States

Email: info@casaserelle.com
Phone: +1 (341) 225-2810

Customer Service Hours
Monday–Friday
9:00 AM–5:00 PM (PST)

Response Time
We do our best to respond to all inquiries within 1–2 business days.